Today I talked with Markus Sassmann the CEO of Galvano Group. This international lifestyle company does not make any compromises where luxury and individual attention are concerned. The concierge services offer unique experiences in the high-end luxury sector. The Galvano Group enriches the lives of its select clients with lifestyle and concierge services 24/7 all around the world. I know from personal experience that the Galvano Group's services work perfectly, are unique and leave nothing to be desired. So HNWIs and UHNWIs can quite happily book the company's services.
Can you explain, for our readers what exactly Galvano Group is about?
By definition, a Lifestyle Members-club. The club offers concierge services such as insider info, access to VIP events, sold-out tickets for sports, entertainment, cultural & galas events, tailor-made travel arrangements and exciting experiences around the globe.
It all comes down to ONE goal, to serve corporate & private customers, first class service, with their desires for business & leisure.
Is this service available world wide? Which memberships do you offer?
Yes, we are worldwide.
We offer three different memberships, each to clients’ needs.
Basic membership provides up-to-date tips & trends in different cities and attractive packages.
VIP Membership offers a comprehensive concierge service. Privilege membership gives access to our VVip Club of a few, with exclusive benefits.
To companies we offer customized solutions. For example, we support & organize VIP requests or events, deliver unique experiences or create extensive loyalty programs. Many corporations recognize that innovative, personalized and emotional brand experience are the basis for sustainable customer loyalty.
Can you give some examples of particularly special events that you have organized?
An exclusive birthday party at Capri's Mount Solaro, bespoken with all Italy has to offer.
A super Platinum Skybox at a Champions League final including, a Ronaldo signed shirt.
Access to a VVIP club in St. Moritz for a group of HNWIs who were declined with AE Centurion concierge.
Yacht Charters in the Caribbean & Mediterranean; Helicopter transfers>
Private after-hour visits to renown museums such as exclusive time of prayer at the Sistine Chapel.
Private after concert Dinner with Andrea Bocelli at his villa.
Tennis meet & greet with Roger Federer
F1 Pit & team tours; super-yacht parties in Monaco.
Access to the most sought-after VIP events in the world, such as Leonardo DiCaprio Gala at Saint Tropez, Cannes Film Festival, Fashion & Awards shows… etc..
But also simple, like a bouquet of roses or a nice table with sea view.
What is the different between Galvano Group and others in your business?
Each request, regardless of scope of work & budget gets a unique additional service offered to surprise & amaze our client. This is the perfect expression of going beyond with a touch.
What is your customer profile?
Our clients are successful personalities & companies from various sectors such as finance, insurance, diplomates, travellers & much more.
Why should you become a Galvano Member?
Time being most valuable asset, we make sure our members can make optimum use of it.
We provide superior quality and tailor-made first-class services, anywhere, anytime. VIP members save up to €5000 per year, with group members deals, upgrades & Galvano Points.
Give a brief history?
GALVANO GROUP was founded 7 years ago.
It came up with the idea of combining all available virtual tools with human insider skills & knowledge.
-A Global Butler In Your Pocket- & -An Ace Up Your Sleeve- defines who we are.
What’s the most unusual request that you have received ?
A marriage proposal.
In the most exclusive Palazzo in Venice, 20 violinists, 18 actors with Renaissance costumes, Michelin star chef, 1000 candles to light up the dinner, along with 20.000 rose petals .... fortunately she said Yes! (Laughs)
A search for a suitable villa in Switzerland, for one of the wealthiest businessman in the world.
Unusual were 39 massages for the CEO of a world-renowned IT company. Why he wanted exactly 39 remains a secret ...
What are the most qualities that you look for in a concierge?
Attention, Meticulous, Speed, Care & Will to deliver with no compromise.
How do you see the future of the business?
An organic evolution of what we currently do. It's about quality and passion.
Thank you Markus.
German Version: www.kevin-underwood.com/people/markus-sassmann-das-interview/